Last Updated: 15 November 2025

1. Our Commitment to Privacy
1.1. Nehora Collective Pty Ltd ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1.2. This policy applies to personal information collected by us through our website https://nehora.com.au/ (the "Site") and in the course of providing our services (the "Services").

2. Personal Information We Collect
2.1. We may collect and hold the following types of personal information:
2.1.1. Personal Identifiers: Your name, phone number, and email address.
2.1.2. Communications Data: Records of any correspondence between you and us, including emails and contact form submissions.
2.1.3. Client Data: Information you provide for the purpose of us fulfilling our Services, such as your business details, ABN, or other corporate information required for our "Brand Launch Package" or other services.
2.1.4. Technical Data: Your Internet Protocol (IP) address, browser type, operating system, and other technical details when you interact with our Site.
2.1.5. Usage Data: Information about how you navigate and use our Site, such as pages visited, time on pages, and referring websites.

3. How We Collect Your Information
3.1. We collect personal information in the following ways:
3.1.1. Directly from you: When you fill out a contact form, subscribe to our newsletter, or provide information during our client onboarding process.
3.1.2. Automatically: When you use our Site, we may collect Technical and Usage Data automatically through cookies, server logs, and other similar technologies (e.g., Google Analytics, Meta Pixel).
3.1.3. From third parties: If you interact with us via our social media profiles (e.g., Meta).

4. How We Use Your Information
4.1. We collect and use your personal information for the following purposes:
4.1.1. To Provide Services: To fulfill our contractual obligations to you, such as delivering our Brand Launch Package, and to manage our client relationship.
4.1.2. To Respond to Inquiries: To answer your questions and provide you with information about our Services.
4.1.3. For Marketing: To send you promotional emails, newsletters, and special offers. You may opt-out of these communications at any time.
4.1.4. For Analytics: To understand how our Site is used, to improve our Services, and to enhance the user experience.
4.1.5. To Comply with Law: To meet our legal and regulatory obligations.

5. Disclosure of Your Personal Information
5.1. We do not sell or trade your personal information. However, we may disclose your information to trusted third parties who assist us in operating our business and providing our Services. These may include:
5.1.1. Service Providers: Third-party platforms we use for our business operations, including but not limited to: 5.1.1.1. Email & Cloud Storage: Google Workspace, Dropbox 5.1.1.2. Website Host: Wixstudio 5.1.1.3. Analytics: Google Analytics 5.1.1.4. Marketing & CRM: Mailchimp, Pipedrive, HubSpot, Meta 5.1.1.5. Project Management: ClickUp 5.1.1.6. Accounting: Xero, MYOB
5.1.2. Business Partners: Sub-contractors or business partners who are engaged to assist in the delivery of our Services to you.
5.1.3. Legal Authorities: If required by law, to respond to a subpoena, or to protect our legal rights.
5.2. This list of third-party providers may change over time as our business evolves.

6. Overseas Disclosure of Personal Information
6.1. Many of the third-party services we use are based overseas, including in the United States of America. By providing us with your personal information, you acknowledge and consent that your information may be transferred to, and stored on, servers located outside of Australia, where data protection laws may differ. We will take reasonable steps to ensure that any overseas recipient deals with your personal information in a way that is consistent with the Australian Privacy Principles.

7. Data Security and Retention
7.1. We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. Our website is secured with SSL encryption, and data is stored on secure, password-protected platforms.
7.2. We will retain your personal information for as long as is necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by Australian law (for example, for taxation and corporate record-keeping purposes, which may be 7 years or longer).

8. Your Rights: Access, Correction, and Complaints
8.1. You have the right to:
8.1.1. Access the personal information we hold about you.
8.1.2. Correct any personal information we hold that is inaccurate, out-of-date, or incomplete.
8.2. To exercise these rights, please contact us at management@nehora.com.au.
8.3. If you believe we have breached the Australian Privacy Principles, we encourage you to contact us at management@nehora.com.au so that we may resolve the issue. If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

9. Changes to This Privacy Policy
9.1. We may update this Privacy Policy from time toD time to reflect changes in our business practices or legal obligations. The latest version will always be posted on our Site.

10. Contact Us
10.1. For any questions or concerns regarding this Privacy Policy or our privacy practices, please contact us at:
10.1.1. Nehora Collective Pty Ltd 10.1.2. Email: management@nehora.com.au