Privacy Policy

About this policy

Last updated: 17 September 2026.

Nehora Collective Pty Ltd (ABN 16 665 317 233), trading as Nehora, Nonogram and 33rd Frame ("Nehora", "we", "us" or "our"), respects your privacy. This policy explains how we collect, use, store and disclose personal information, and how you can access or correct it. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

What we collect and why

Information we collect

Contact details, such as your name, email address, phone number and postal address.
Business details, such as company names, ABN, ACN, director and shareholder information, and details needed for ASIC, ATO and banking setup.
Identity information needed to complete government registrations, such as a Director ID, which we collect only when required and only for that purpose.
Billing and payment records.
Communications with us, including enquiries, emails, chat messages and meeting notes.
Website usage information, such as pages visited, device and browser type, and general location.

How we collect it

We collect information directly from you when you contact us, complete a form or chat on our website, book a consultation, sign an agreement or engage our services. We may also collect information from public registers such as ASIC and the ABR, and automatically through cookies and analytics tools on our website.

Why we use it

To provide, manage and improve our services.
To prepare proposals, contracts and invoices.
To complete registrations and lodgements on your behalf.
To respond to enquiries and provide support.
To send service updates and, if you agree, marketing. You can unsubscribe at any time.
To meet our legal, tax and record-keeping obligations.

Sharing, storage and your rights

Who we share it with

We do not sell your personal information. We only share it where needed to deliver our services or where required by law, including with:

Government bodies such as ASIC and the ATO, when lodging on your behalf.
Professional advisers you ask us to work with, such as solicitors and accountants.
Service providers that help us run our business, including Xero, ClickUp, Google Workspace, Google Analytics, Meta, Docusign and Wix.

Overseas storage

Some of our service providers store data on servers outside Australia, including in the United States. We choose reputable providers and take reasonable steps to make sure your information is protected.

Cookies and tracking

Our website uses cookies, Google Analytics and the Meta Pixel to understand how visitors use the site and to measure and improve our advertising. You can block or delete cookies in your browser settings, although some features may not work as intended.

Security

We take reasonable steps to protect personal information from misuse, loss and unauthorised access, including secure cloud platforms, access controls and multi-factor authentication. We keep information only for as long as we need it, or as required by law, and then securely delete or de-identify it. If a data breach is likely to cause you serious harm, we will notify you and the Office of the Australian Information Commissioner (OAIC) as required.

Access, correction and complaints

You can ask to access or correct the personal information we hold about you at any time. If you have a concern about how we have handled your information, please contact us first and we will respond within 30 days. If you are not satisfied with our response, you can contact the OAIC at oaic.gov.au.

Email management@nehora.com.au or write to Nehora Collective, Suite 23/Mezzanine, 39 Martin Place, Sydney NSW 2000.

Changes to this policy

We may update this policy from time to time. The current version will always be available on this page.