Business Drone Video

Inclusions:

• 1 x 3hr Drone Videography Session
• 3 x Short Portrait 4k Drone Videos (No VFX or SFX)
• 3 x Short Landscape Drone Videos (No VFX or SFX)
• Filmed in D-Log M
• All Unedited Footage (RAWS)

Return & Refund Policy

We are a professional company, and we believe in transparency. This summary explains our refund policy in simple terms.

Please note: This is a summary only. The full, legally binding policy is accessible here: NCP003 - Refund Policy Ver 1.0

Our Core Principles

We are committed to acting in good faith and delivering the high-quality, professional work we promise.

We will always work with you to rectify any "minor failures," as defined by the Australian Consumer Law.

You are entitled to a refund for a "major failure" as defined by the law.

Initial Payments are Non-Refundable

All initial deposits and first payments are non-refundable. This payment secures your spot in our schedule and covers our initial administrative, discovery, and strategic work, which begins immediately.

We Don't Offer Refunds for "Change of Mind"

We are a creative company, and our "product" is our time and expertise. We do not offer refunds if you change your mind about the project's direction, have a subjective change in creative taste, or no longer wish to proceed for reasons unrelated to our performance.

We Need You to Participate

We cannot complete your project without your timely feedback and content (like images or text). If a project is stalled for 30 consecutive days because we are waiting on you, we will consider the project "abandoned" and all payments made will be retained by us.

What Happens if You Cancel Mid-Project?

We invest significant time and resources into every stage of a project. Our refund policy for a "change of mind" cancellation is based on these milestones:

Before we send the first draft: We will retain 25% of the total project fee.

After we send the first draft: We will retain 75% of the total project fee.

After you give final approval: The project is 100% complete, and no refunds will be issued.

We Are Not Lawyers or Accountants

As part of our service, we may provide templates for documents like Privacy Policies or Terms & Conditions. These are templates only and are not a substitute for legal advice. You are solely responsible for having a qualified solicitor review all legal documents for your business.